World Class Operations

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NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: World Class Operations

Internal Assignment Applicable for December 2023 Examination

Assignment Marks: 30

Instructions:

All Questions carry equal marks. All Questions are compulsory

All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as possible.

All answers to be written individually. Discussion and group work is not advisable.

Students are free to refer to any books/reference material/website/internet for attempting their assignments, but are not allowed to copy the matter as it is from the source of reference.

Students should write the assignment in their own words. Copying of assignments from other students is not allowed

Students should follow the following parameter for answering the assignment questions

For Theoretical Answer

Assessment Parameter Weightage
Introduction 20%
Concepts and Application 60%
related to the question
Conclusion 20%

For Numerical Answer

Assessment Parameter Weightage
Understanding and usage 20%
of the formula
Procedure / Steps 60%
Correct Answer & 20%
Interpretation

Q1. As a consultant dealing with TQM practices, you are concerned with the objectives or the principles for implementing TQM. In this regard, explain the principles for which

TQM is implemented. (10 Marks)

 

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: World Class Operations

Internal Assignment Applicable for December 2023 Examination

Q2. In order to develop and maintain quality in processes, products and services, there are factors that need to be considered. Please explain the factors with suitable examples.

(10 Marks)

Q3.

  1. Quality Awards act as motivation for the companies to carry on with the world class standards in manufacturing. There are some awards, which are international, and some are domestic. Refer to one international and one domestic award and explain how are they

different. (5 Marks)

  1. With reference to Quality Awards how Baldrige Criteria for Performance Excellence

assesses for the award? (5 Marks)

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